This is the message Mom saw on her new laptop when she went to set up my post this morning. Needless to say, she was on the phone with Dell for almost 2 hours and the end result was she had to reload the operating system! She's lost all of the programs and pictures that were on the hard drive. Luckily, she thinks the files are online through Data Safe, but Dell recommended she upgrade to Windows 7. She'll have to wait for it to come in this week and install it, then try to reclaim the files from Data Safe. Wish us luck!